FREQUENTLY ASKED QUESTIONS
How can I contact your customer support team?
You can reach us via our contact form, email us at support@aureviallc.com. We’re available Monday to Saturday, 9 AM – 6 PM.
What’s the response time for emails or messages?
We usually respond within 24 hours during business days. Delays may occur during weekends or holidays.
Can I visit your physical store?
Currently, we are an online-only store. However, we ensure smooth delivery and easy returns to make your shopping experience hassle-free.
I have an issue with my order. Who do I contact?
Please email us with your Order ID at orders@aureviallc.com, or use the contact form. Our team will assist you promptly.
Do you handle bulk or business inquiries?
Absolutely! For bulk purchases or business partnerships, please email business@aureviallc.com or use the inquiry form on our Contact page.
